Volunteer Time

Today, my classmates and I went to the Swatch shop to do some volunteer work. I did about seven hours from Wednesday to Thursday in the morning. I have learnt a lot about watches in the world and I found that watch industry is much more complicated and interesting than I thought before.
I started at 10 o’clock on Wednesday morning in Xinjiekou Swatch Shop. When I entered the shop, I was surprised by the exquisite watches. There were plenty of different kinds of watches. I was supposed to help to market them to the customers, pack the watches and repair the watch straps. First, I learnt about the history of the shop and about Swatch. Then, I learnt how to replace the strap of the watch. You need to use a tiny hammer to take the two needles on both sides of the watch in order to arrange the straps on the watch. You need to do that very carefully because the watch is very small and it is hard to do some processing on it. Also, you need someone to help you to fix the watch to make sure the watch not moves away during the work. I tried that with my good friend Jack and he helped me fix the watch. I thought that repairing a watch was more interesting than wearing a watching and I thought I did a quite nice job because the customer gave me a big smile when I finished. For the most of the time, I was helping the Salesperson pack the watches and I thought that was a really simple job.
On the second day, we started to learn how to market watches to the customers so we need to learn all the things about the watches in Swatch. All the watches had their names such as Precious Leaved, Plate Show, Pictures of Me and so on. Each watch has different name which relates to their appearance. For example, Rombusglam means geometry and the watch was formed by several pieces of diamonds and triangles. Also, we needed to remember the prices of the watches and how to use the watches properly. Most of the customers are young people around 18s. We needed to be very polite to them though they had similar ages with us because we had to sell our products to them. We were told to learn what the customers think by looking at their eyes. I found that working with enthusiasm was a very important part during our marketing since they would be affected by your attitude and maybe change their minds after listening to your words. It was also important to observe the appearances of them as it would be more directly know what kind of watch they want. Over all, I think that I have learnt a lot from this volunteer work and I got a lot of experiences of marketing things. Also, I learnt much knowledge about the watches. I found that working with emotions is much more necessary than experiences and skills.

My experience in Nanjing Population Bookmall

I worked in Nanjing Popular Bookmall from January 20th to January 21st. I chose such a place to work in because I love reading and like to stay with books. I got 8RMB per hour and I learnt a lot during my work.
I worked for 10 hours in all and I knew about something about books and business. I supposed to work in the mall of the literature and that was my favorite, I know a lot about the novels and work whatever the nations of the books because I have read most of them during elementary school. My job was to take the book out of the warehouse and display them on the shelves so that customs can see. Also, I need to introduced the books to the readers in the mall and tell them where is the book they want. It was a tough job because you need to remember the locations of all the books, and you need to read most of the books in the mall. On the first day, a woman who has worked in the mall for 2 years came to me and taught me how to promote the sales of books. She told me that was important to know the thoughts of the customers. And we need to change their thoughts to ours. We use different ways to different kinds of people. Always wear a smile on your face and let the customers never know what you think. I learnt that commerce is really a war which between the sellers and the customers. And the weapons are eyes, words, facial expressions, manners and brain.
At first, I thought to promote is losing face and was really difficult. But after a while, I found the job was very interesting and challenging. I found I was so smart and good at catching others’ thoughts. I promoted plenty of books in literature and felt satisfied. I grasped that smile and good manners was so important that people always moved by your sincerity.
To learn from others is very important because they know a lot of things that you do not know. When I take books from the warehouse, it is impossible to carry them by myself. I always worked with another young man who came to the bookmall earlier than me. We use a chariot to carry hundreds of books. He always supported with a hand and I push the chariot. You can see collaboration is useful everywhere. When you face the customs, you need to be proactive and ask them whether they need help with a smile. And I learnt that smile is a key to success.
I had promoted about 100 books to the readers and that was my responsibility. And I think that the community is formed by the different kinds of responsibilities and working is not only for myself but also is for the community for the people is the basic of the community. Actually, I worked for people and try to help them. Sometimes I felt a little embarrassed, but most of the time I felt content. The more you learn about the skills, the more goodness you will experience. And the more you experience and appreciate the goodness of life, the more there is to be lived.